Privacy Policy

Last updated: April 2024

Introduction

Madhuban Garden Resort ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website, make a booking, or interact with our services. By using our website or services, you consent to the practices described in this policy.

Information We Collect

Personal Information

When you make a booking or enquiry, we may collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Postal address

Payment Information

Payment transactions are processed securely through Razorpay, our third-party payment gateway. We do not store your credit card details, debit card details, or banking information on our servers. All payment data is handled directly by Razorpay in compliance with PCI-DSS (Payment Card Industry Data Security Standard) requirements.

Booking Details

When you make a reservation, we collect information related to your booking, including:

  • Check-in and check-out dates
  • Room type preferences
  • Number of guests
  • Special requests or requirements

Website Usage Data

We automatically collect certain information when you visit our website, including:

  • IP address
  • Browser type and version
  • Pages visited and time spent on each page
  • Referring website addresses
  • Cookies and similar tracking technologies (see Cookies section below)

How We Use Your Information

We use the information we collect for the following purposes:

  • Process bookings and payments: To confirm your reservation, process payment through Razorpay, and manage your stay.
  • Send booking confirmations and updates: To provide you with confirmation emails, booking reminders, and any changes to your reservation.
  • Respond to enquiries: To address your questions, requests, and feedback in a timely manner.
  • Improve our services: To analyse usage patterns and feedback to enhance our website, facilities, and guest experience.
  • Comply with legal obligations: To meet our legal and regulatory requirements, including tax reporting and record-keeping obligations under Indian law.

Third-Party Sharing

We may share your personal information with the following third parties:

  • Razorpay: Our payment gateway provider, which processes your payment transactions securely. Razorpay's privacy policy governs their use of your payment data.
  • Legal authorities: When required by law, court order, or government regulation.

We do not sell, rent, or trade your personal information to any third parties for marketing or commercial purposes.

Cookies

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us understand how you use our website.

Types of Cookies We Use

  • Essential cookies: Required for the website to function correctly, such as maintaining your session during the booking process.
  • Analytics cookies (optional): Help us understand website traffic and user behaviour to improve our services. These are only placed with your consent.

Managing Cookie Preferences

You can manage your cookie preferences through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling essential cookies may affect the functionality of our website, including the ability to make bookings.

Data Security

We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it, including:

  • SSL encryption: All data transmitted between your browser and our website is encrypted using Secure Socket Layer (SSL) technology.
  • Secure payment processing: All payment transactions are handled through Razorpay's PCI-DSS compliant infrastructure. We never store your card details on our servers.
  • Access controls: Access to personal information is restricted to authorised personnel who require it to perform their duties.

Data Retention

  • Booking records: Retained for a period of 7 years from the date of checkout to comply with tax, accounting, and legal requirements under Indian law.
  • Marketing and communications data: Retained until you withdraw your consent or request deletion of your data.
  • Website usage data: Retained for up to 2 years for analytical purposes, after which it is anonymised or deleted.

Your Rights

You have the following rights with respect to your personal information:

  • Right to access: You may request a copy of the personal information we hold about you.
  • Right to correction: You may request that we correct any inaccurate or incomplete personal information.
  • Right to deletion: You may request that we delete your personal information, subject to our legal retention obligations.
  • Right to withdraw consent: You may withdraw your consent for marketing communications or analytics cookies at any time.

To exercise any of these rights, please contact us using the details provided below.

Contact Us for Privacy Concerns

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us: